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Service booking

Book a technician visit.

Choose the date and time window that suits your site, tell us the machine and the fault, and we confirm the visit within 8 business hours.

When would you like the technician on site?

Your preferred slot is a request, not a locked-in appointment — we confirm the exact visit by phone or email within 8 business hours.

Double-check your contact details before you submit. Our team reviews every enquiry and will get back to you within 8 business hours. If it's urgent, call us on 0412 025 552.

By submitting you agree to be contacted about your enquiry. We never sell your contact details.

Booking FAQ

Questions about service visits

How soon can a technician attend?

We confirm your booking within 8 business hours. Metro visits are usually scheduled within 1–2 business days, and critical faults (no cooling on a stocked machine, a machine taking money without vending) are prioritised for the next available run.

What do I need to have ready for the visit?

The machine brand and model, the serial or asset number if you have it, a clear description of the fault, and site access details — building entry, floor, after-hours access and any induction the technician needs.

Which brands do you service?

Crane, Coca-Cola/Coke machines, Necta, Bianchi, FAS, Jofemar, Wittern, Seaga, Vendo, Saeco and most MDB-compatible machines, including cashless readers from Nayax and Cantaloupe.

Can I book a time window rather than an exact time?

Yes — choose morning (8am–12pm), afternoon (12pm–4pm) or after hours. Exact arrival time is confirmed by the technician on the day.

What does a service call cost?

Callout and labour are quoted before the visit based on location, urgency and the fault described. Parts are quoted separately once the fault is confirmed on site. Nothing proceeds without your approval.

More on servicing intervals and common faults: vending machine maintenance & repairs · repairs & service