Question 1

Is the free vending machine really free?

Accepted Answer

Yes. For eligible sites there's no purchase price, no rental and no lock-in. We supply, install, stock and service the machine and take the retail margin. You get free snacks and drinks access for your team.

Question 2

What makes a site eligible for a free machine?

Accepted Answer

Generally 20+ staff onsite, or high foot traffic (gyms, apartment blocks, universities, hospitals, 24-hour venues). We assess each site individually.

Question 3

How long does installation take?

Accepted Answer

Once approved, most metro installs happen within 5–10 business days. Regional sites can take a little longer depending on freight.

Question 4

Do we need to plug the machine in?

Accepted Answer

Yes — a standard 10-amp power outlet within 2 metres is all we need. No plumbing required for snack, drink or combo machines.

Question 5

Who restocks the machine?

Accepted Answer

Our route drivers handle stocking on a schedule that matches your consumption — typically weekly or fortnightly.

Question 6

What if the machine breaks down?

Accepted Answer

Call our service line. Metro callouts are same-day where possible and 48 hours nationally. All repairs on free-placement machines are at our cost.

Question 7

Can we choose the products?

Accepted Answer

Yes — we build a planogram to match your team's preferences and can flex it over time based on sales data.

Question 8

Are the machines cashless?

Accepted Answer

All new machines ship cashless-ready (Tap & Go, Apple/Google Pay). Older refurbished units can be upgraded on request.

Question 9

Do you sell machines to operators?

Accepted Answer

Yes. We sell new and refurbished machines to established and new operators nationwide, with finance options available.

Question 10

What brands do you sell and service?

Accepted Answer

Crane, Coke, Necta, Bianchi, FAS, Jofemar, Fuji Electric, Wittern, Seaga, AMS and more.

Question 11

Can I finance a machine?

Accepted Answer

Yes — rent-to-own, chattel mortgage and lease-to-buy are all available for ABN holders. Most approvals within 48 hours.

Question 12

Do you transport machines between sites?

Accepted Answer

Yes. We run tail-lift trucks and interstate freight with insurance covering goods in transit.

Question 13

How do machines handle hot Australian summers?

Accepted Answer

Refrigerated units use R290 or R744 natural refrigerants and are rated for ambient temperatures up to 32°C. For hotter environments we spec heavy-duty units.

Question 14

What's the difference between a snack, drink and combo machine?

Accepted Answer

Snack = ambient shelf products. Drink = refrigerated bottles/cans. Combo = both in one footprint — best for smaller sites under 40 people.

Question 15

Can we get a healthy-only machine?

Accepted Answer

Absolutely. We build planograms with fresh salads, sandwiches, protein bars and low-sugar drinks for health-conscious sites.

Question 16

Do you supply coffee machines?

Accepted Answer

Yes — bean-to-cup and fresh-brew units for offices, waiting rooms and staff kitchens.

Question 17

Can machines be branded?

Accepted Answer

Yes. We offer full-colour vinyl wrapping in your corporate colours or product branding.

Question 18

Do machines report sales data?

Accepted Answer

New machines include telemetry with a live sales dashboard for operators. Older units can be retrofitted.

Question 19

Is there GST on machine purchases?

Accepted Answer

Yes — all prices are quoted ex-GST and GST is added at invoice.

Question 20

What warranty comes with new machines?

Accepted Answer

12 months parts only and labor is not included... as vending machines are classed as commercial equipment. Also available scheduled maintenance plans extendable to 24 or 36 months . Refurbished machines carry 3 months parts warranty.

Question 21

Can I use my own products?

Accepted Answer

For purchased and financed machines — yes, entirely. For free-placement machines we manage the planogram.

Question 22

Do machines work during power outages?

Accepted Answer

No — machines require continuous mains power. We recommend a UPS for mission-critical sites.

Question 23

What sizes are available?

Accepted Answer

Compact combo units start at 800mm wide. Full-size snack/drink machines are 900–1050mm wide, 1830mm tall.

Question 24

How much do machines earn?

Accepted Answer

Highly site-dependent. A busy 50-person office typically turns $150–$400 per week in vending sales.

Question 25

Do you install in apartment complexes?

Accepted Answer

Yes — very common for buildings of 80+ units, especially with gyms, pools or shared lobbies.

Question 26

Are your machines eco-friendly?

Accepted Answer

New refrigerated units use natural refrigerants and LED lighting. Coffee machines can dispense in compostable cups.

Question 27

Can I re-sell a machine I bought from you?

Accepted Answer

Yes — and we can help. We buy back well-maintained machines and can list them for resale through our network.

Question 28

Do you offer service contracts?

Accepted Answer

Yes — quarterly and monthly preventative maintenance plans. Ask us for pricing based on machine count and location.

Question 29

Can I get spare parts direct?

Accepted Answer

Yes — operators can purchase spare parts and consumables direct from our workshop.

Question 30

How do I get started?

Accepted Answer

For a free machine, submit the free-placement form. For sales, finance, service or transport enquiries, hit the contact page or call us.

Everything you wanted to ask about vending.