Return & Exchange Policy

Vending Machines Australia does not accept returns. Our store operates an exchange-only program for faulty parts. Because vending machines, parts and card readers are large, configured-to-order items, every sale is treated as final once the order is confirmed, paid and dispatched or installed.

Exchange program for faulty parts

The only thing we accept is the exchange of a faulty part under warranty or a defective-on-arrival claim. To qualify:

1. You must notify us in writing within 7 business days of delivery, with clear photos, video and a description of the fault. Use the contact form or call 0412 025 552 and include your order number and machine model.
2. The original faulty part must be sent back and delivered to us before any replacement or exchange is considered. No replacement part ships, and no exchange is approved, until the faulty part has arrived at our premises and been inspected by our team.
3. This returned-part requirement exists to prevent fraudulent exchange claims. It is a condition of every exchange, with no exceptions.
4. Once the faulty part is received and the fault is verified, we will ship a replacement part or issue a store credit for the affected component. We do not issue cash refunds for faulty parts.

New vending machine warranty — 12 months, parts only

New vending machines carry a 12-month parts-only replacement warranty. This means:

• Coverage is for replacement parts only, for 12 months from the date of delivery.
• Labour, call-out fees, freight and travel costs are not included and are the buyer's responsibility.
• Replacement parts are supplied under the same exchange rule above: the faulty part must be returned and delivered to us before the replacement is sent.
• The warranty does not cover misuse, incorrect installation, power surges, vandalism, unauthorised repairs, or normal wear items.

No change-of-mind returns

We do not offer change-of-mind returns, refunds or exchanges. Vending machines are often customised with payment systems, temperature settings, branding, product spirals and site-specific configurations before delivery. Once work has begun or goods have left our warehouse, the value of the machine is tied to that specific order and cannot be resold as new.

Used machines

Used machines are sold as-is. All known faults are disclosed before purchase and the sale is final. Warranty coverage, if any, is limited to what is stated on the individual machine listing and follows the same returned-part exchange rule.

Parts and card readers

Spare parts, card readers, telemetry devices and accessories are final sale. Please confirm compatibility with your machine model before ordering. If a part is defective on arrival, contact us within 7 business days and, after the faulty unit is returned and received, we will arrange a replacement or store credit for that item only.

Cancellations before dispatch

Orders may only be cancelled in writing before manufacturing, configuration or dispatch has begun. If cancellation is accepted, any deposit or payment will be refunded less costs already incurred, such as supplier deposits, custom parts, freight booking fees or payment processing charges.

Free placement and lead services

Free vending machine placement enquiries, operator lead alerts and site-location lead listings are not refundable services. Fees paid for lead access or marketplace listings represent a licence to view and respond to a specific lead and are not returnable once the lead has been delivered.

Where to send a faulty part

Contact us first through the contact form or call 0412 025 552 to obtain return instructions and a reference number. Faulty parts sent back without prior authorisation and a reference number may be refused at delivery. Include your order number, delivery date, machine model, clear photos or video, and a description of the problem. We aim to respond within 2 business days.

Your rights under Australian consumer law

This policy does not exclude any rights you have under the Australian Consumer Law. If a product or service fails to meet a consumer guarantee, we will provide a remedy appropriate to the failure. For major failures, that may include a refund; for minor failures, repair or replacement is the usual remedy.

Last updated: 27 October 2026.