Customer stories

Real Australian workplaces using our machines.

Named case studies from customers who agreed to be published, plus worked examples showing how a cold drink machine is specified for a site — the machine, the footprint, the power draw, the product mix and what changes between an office, a shed and an open depot.

Workplace hydration case study — drink vending machine in an Australian warehouse

Customer stories

Real Australian workplaces using our machines

These are named case studies from customers who have agreed to be published. Each one is based on what they told us changed after a machine was placed — no invented figures or quotes. If you would like your site written up, we will review it with you before it goes live.

Six-wide combo snack and drink vending machine like the units placed at Brad's Footscray workshop

Industrial workshop

Brad Jones

Operations Manager · Footscray workshop · Footscray, VIC

Machines: Meal & combo machines

“I enquired — the form was easy to fill in — and I received an email virtually straight away, then a phone call about 20 minutes later.”

The problem: The crew was losing time walking to nearby food options during short breaks, and the site had no reliable way to offer hot food and snacks on shift.
What we did: Placed a meal vending machine and a snack-drink combo unit in the crib area, both set to tap-and-go so no one handles cash or floats.
What changed: Staff now grab meals and drinks on-site, break times are predictable, and the workshop has stopped losing productivity to off-site food runs.

Bean-to-cup coffee vending machine like the unit placed in Jenny's Gold Coast office

Professional office

Jenny Bower

Office Manager · Gold Coast office · Gold Coast, QLD

Machines: Coffee & combo machines

“I filled in the form and had a reply within about two hours. The whole thing was easier than I expected.”

The problem: The office had no in-house coffee option and the kitchen fridge could not keep up with drinks for a growing team. Staff were leaving the building for coffee and snacks several times a day.
What we did: Installed a bean-to-cup coffee machine and a combo snack-drink unit in the breakout area, restocked to match the team's actual preferences.
What changed: The team stays in the building for breaks, coffee quality is consistent, and the office has an amenity it can offer to visitors.

Glass-front cold drink vending machine like the unit placed at Richard's Kemps Creek depot

Transport depot

Richard Stephens

Transport Co-Ordinator · Kemps Creek depot · Kemps Creek, NSW

Machines: Drink, snack & coffee machines

“We are really happy with our vending machines and the service. They called about three hours after I sent the enquiry.”

The problem: Drivers and warehouse staff were starting early and finishing late, with no nearby shops open across all shifts. The depot needed 24-hour access to drinks, snacks and coffee.
What we did: Set up a drink machine, snack machine and coffee unit in the depot crib room, all on a free placement with scheduled restocks around shift changes.
What changed: Drivers and loaders can buy food and coffee at any hour, the depot no longer relies on a single staff member to run to the shops, and morale on night shift improved noticeably.

Compact combo snack and drink vending machine like the unit placed at Costa's Adelaide office

Technology / office

Costa Dorigo

CEO · Technics Biz · Adelaide, SA

Machines: Combo & coffee machines

The problem: A growing team in a tech business wanted better break-room options without the capital cost of buying machines or managing stock.
What we did: Placed a combo snack-drink machine and a coffee machine on a free-placement basis, with product mix adjusted to the team's preferences.
What changed: The company has an on-site food and coffee offer that scales with headcount, with no capital outlay and no staff time spent on ordering or restocking.

Transport yard

David Bridgestone

Manager · Specialized Transport · Perth, WA

Machines: Combo machines

“We needed a machine for our drivers and interstate long haulers. Having something to eat or drink, hot or cold, is great for us. They called a few hours after I filled in the form.”

The problem: A remote transport yard had no food or drink options nearby. Staff were either bringing their own or going without during long shifts.
What we did: Installed a combo snack-drink machine in the yard office, specified for the dust and heat of a Perth transport environment.
What changed: Staff have reliable access to cold drinks and snacks on site, the yard looks more professional to visiting drivers, and the business did not have to buy or service the machine.

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We only publish case studies from real Australian sites, with the customer's permission. If your workplace runs one of our machines and you are happy to be named, tell us what changed and we will turn it into a proper case study — reviewed with you before anything goes live.

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Worked example

Summer in a CBD office tower

Professional services floor, about 120 staff, air-conditioned, no ground-floor retail after 5pm

Through December to February the afternoon café run turns into a fifteen-minute round trip in the heat, and the kitchen tap water is warm by the time it reaches the desk. Staff either go without or leave the floor. The facilities team wants cold drinks on the floor without a kitchen refit, a fridge to restock, or a line item in the budget.

What was specified

Machine:: Glass-front refrigerated drink cabinet, roughly 380 bottle/can capacity
Footprint:: About 0.9m wide × 0.85m deep, against a kitchen wall
Power:: Standard 10A point, roughly 2–3 kWh a day in an air-conditioned space
Payment:: Tap-and-go only — no cash handling on the floor

How it is set up

Weight the planogram to chilled water and no-sugar lines rather than full-sugar soft drink, which is what an office floor actually buys through summer.
Position away from the lift lobby and direct glass so the condenser is not fighting afternoon sun.
Set the restock rhythm off actual sales rather than a fixed fortnight, so water does not run dry in a heatwave week.
Card-only configuration so no one on the site handles coin floats or refunds.

What the site gets

The hydration problem becomes an amenity rather than a project: no capital cost, no staff time restocking, and the floor keeps its people at their desks through the hottest part of the afternoon. On a free placement the site's only cost is the power point.

Cold drink vending machine in an air-conditioned CBD office foyer

Worked example

A warehouse crib room in a heatwave week

Distribution centre, about 60 pickers and drivers across two shifts, non-air-conditioned shed

Shed temperatures run well above outside air on a 38-degree day. Crews are drinking hard, the site fridge is emptied by first break, and someone has to keep buying and carting cartons of water. Safety wants reliable cold water available on every shift, including the 5am start and the evening pack-out.

What was specified

Machine:: Heavy-duty refrigerated drink machine, large-format water and sports drink facings
Footprint:: About 1m wide, sited away from the roller door and forklift path
Power:: Standard 10A point; higher duty cycle in an unconditioned shed, roughly 3–4 kWh a day
Payment:: Tap-and-go plus cash, because not every crew member carries a card

How it is set up

Heavier water and electrolyte weighting than an office machine — in a hot shed, water outsells soft drink by a wide margin.
Shorter condenser cleaning interval, because dust plus heat is what kills refrigeration in industrial sites.
Position clear of the roller door so the machine is not pulling in hot outside air every time it opens.
Twenty-four-hour availability so the early and late shifts are covered, not just day crew.

What the site gets

Cold water is available at every break on every shift without anyone on site buying, carting or restocking it, and the crib-room fridge goes back to being for lunches. The machine is specified for heat rather than being an office unit put in a shed, which is the single most common reason drink machines fail in industrial sites.

Cold drink vending machine in a warehouse crib room with high-visibility workwear nearby

Worked example

An open-sided depot and community facility

Council-style depot and community centre, roughly 45 staff plus visiting contractors and the public

The crib area is a covered slab open on two sides. Humidity, dust and wind-driven rain reach the space, and a standard indoor machine placed there would sweat, corrode and trip. Demand is real though: outdoor crews, visiting contractors and weekend sport all want cold drinks, and the nearest shop is a drive away.

What was specified

Machine:: Weather-rated outdoor cabinet with sealed door and protected payment system
Footprint:: About 1m wide on a level slab, fully under cover
Power:: Standard 10A point on an RCD-protected outdoor-rated circuit
Payment:: Tap-and-go, sealed reader suited to outdoor exposure

How it is set up

Use a weather-rated cabinet rather than an indoor machine with a tarp over it — that is the difference between a five-year placement and a nine-month failure.
Confirm the slab is level and the position is fully under cover before install, not on delivery day.
Mix the range for two audiences: work crews wanting water and electrolytes, weekend visitors wanting soft drinks and juices.
Plan restocks around the busy season rather than the quiet one, because usage at community facilities swings hard between summer and winter.

What the site gets

A site that most operators decline becomes workable, because the cabinet matches the conditions. The facility gets a drink supply for staff and visitors at no capital cost, and the equipment is not being slowly destroyed by the weather.

Weather-rated outdoor cold drink vending machine under a shaded awning

Through the year

What changes season to season

November – February

Peak demand. Water and no-sugar lines dominate, restock frequency should step up, and refrigeration faults cost the most because the machine is working hardest exactly when people need it.

March – May

Demand tapers but stays high in northern Australia. Good window for condenser cleaning and planogram changes before the cooler months.

June – August

Cold drink sales drop in the southern states while hot drinks and snacks lift. Machines in Queensland, the Northern Territory and northern WA barely change.

September – October

The window to get a machine placed before summer. Install lead times stretch once the first heatwave hits and everyone calls at once.

Next step

Have your own site looked at

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